Terms & Condidtions

Please note that these terms and conditions apply to non account customers only.  Account customers should ask for our full terms and conditions.

ORDERS

All orders are undertaken subject to availability of stock.  If delays in delivery are likely to result from stock shortages, customers will be advised before the order is processed.

DELIVERY

Delivery of small consignments will be by Royal Mail First Class or by Royal Mail Special Delivery.  Please choose during the ordering process.  Please note that we take no responsibility for goods sent by Second Class Mail.

PRICES

Prices shall be as indicated, which are INCLUSIVE of VAT.  A VAT invoice will be supplied with the goods.

DISCOUNTS

Any discounts on Recommended Retail Prices, where applicable, will be applied to invoices at a rate agreed by prior arrangement but at our discretion.

SHORTAGES

Shortages must be advised within five working days of receipt of the goods.

FAULTY GOODS

Faulty goods must be advised within five working days of receipt.

ERRORS

Errors must be advised within five working days of receipt of the goods. Liability for errors & the method of rectification of such errors shall be at our discretion.

RETURNS

Any changes in requirement after ordering may be charged for at our discretion.  We will not accept returns due to changes in a customer’s requirements after shipment of goods.  Returns will not be accepted without our prior authorisation.

     
WARRANTY

All products purchased through this web site are warranted for a period of one year from date of purchase for fair wear and tear.  Any goods becoming faulty during this period should be returned to us by prior arrangement, with the return carriage being the responsibility of the purchaser and at their own risk.  On receipt, we will inspect the goods and determine whether the item should be repaired or replaced at our discretion.  The cost of return to the purchaser will also be at our discretion.  The exception will be ink pads which although desined to give thousands of impressions, their useful life is determined by level of usage and the environment in which they are used or stored.

GENERAL

The terms and conditions stipulated above are to be interpreted as conveying the spirit of any agreement between us and do not release either of us from the provisions of English Law.